Hong Kong eMPF Complaints Reach 11,500 as Compensation Claims Open

Hong Kong eMPF complaints reached about 11,500 as of end-February, with 76% handled by the eMPF Platform Company in an average of 18 working days, Financial Services and the Treasury Secretary Christopher Hui said.

He said some employers and Mandatory Provident Fund members encountered difficulties when schemes first migrated to the platform, including delays in payment tagging and in identifying voluntary contributions, which meant records were not updated promptly.

Hui said the company was providing one-on-one on-site support to employers.

He added that members who suffered direct financial losses because of operator faults, such as delays in transferring accrued benefits, could file claims, with shortfalls in fund units to be credited back.

The Hong Kong eMPF complaints data highlight the pressures of a large-scale pension system migration.