Vietnam Banking AI Growth Requires Safeguards, Experts Warn

Vietnam banking AI adoption is rising as banks seek competitiveness and digital transformation, but experts say success depends on aligning technology, skills, and regulation. At a Hà Nội forum, the Vietnam Banks Association cited government policies including an AI regulatory sandbox. Research suggests 45% of sales could be fully digital by 2025, with banks rolling out AI virtual assistants. However, risks include cybersecurity, data quality, deepfakes, and ethical issues. Officials stressed strong IT infrastructure, ethical guidelines, and a national AI ethics council. With a shortage of 400,000 tech workers, experts urged coordinated government, education, and industry efforts for sustainable AI adoption.