HKMA Inclusive Banking Guidance Targets Elderly-Friendly and Barrier-Free Services

HKMA inclusive banking guidance is being updated as Hong Kong’s banking industry moves to strengthen support for elderly customers and people with impairments, the Hong Kong Monetary Authority and the Hong Kong Association of Banks said.

A refreshed “Guideline on Elderly-friendly Banking Services” sets practical standards aligned with government efforts to promote the “silver economy” and aims to improve financial literacy and digital adoption through enhanced financial education.

Separately, a second edition of the “Practical Guideline on Barrier-free Banking Services” introduces upgrades to improve access for customers with physical, visual and hearing impairments, as well as the elderly.

HKMA Deputy Chief Executive Arthur Yuen said banks should treat customers fairly as digital services expand.